Visitor Information

ATM

An ATM is located in the Lower Level next to the vending area.

Dining Options

Cafeteria

Location: Below the main lobby in the Lower Level. Take the escalators down or Elevator P.

Hours:

Breakfast: 6:30 a.m. – 10:30 a.m.

Lunch: 11:00 a.m. – 2:00 p.m.

Dinner: 4:00 p.m. – 6:30 p.m.

3rd Shift: 7:00 p.m. – 1:00 a.m.

Hours will vary on weekends and holidays.

The Café is our cafeteria and food court, offering homestyle meals, salads, soups, deli sandwiches, grilled burgers or chicken, freshly baked pizza, delicious Mexican and popular Chinese entrees, and desserts.

Specialty Drinks and Fast Food

From the dining area, turn by the escalators and follow the signs for fast food favorites, Chick-fil-A and Subway. Chick-fil-A is open Monday through Friday from 7:00 a.m. to 7:00 p.m. Subway is open Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturday and Sunday from 10:00 a.m. to 4:00 p.m.

A Starbucks Café is available on the Lower Level next to the Café. It is open Monday through Friday from 6:00 a.m. to 9:00 p.m. and on Saturday and Sunday from 6:00 a.m. to 6:00 p.m.

Guest Meals

If you have a guest staying in your room, a guest meal can be ordered for that person and will be delivered with the patient tray. Your guest can complete a Guest Tray Request Form at Admissions near the front entrance. Guest meals are $5 cash and must be prepaid with your request form.

Hand Sanitizer Stations

Hand sanitizer dispensers are located on the walls throughout the hospital. Visitors are encouraged to use the wall sanitizers when entering or exiting a patient room to protect visitors and patients from germs that may cause infections.

Hotel Discounts

Various hotels in the Jackson area offer discounts for families with patients at our hospital. Once you arrive, tell the hotel clerk that you are a West Tennessee Healthcare family member to find out if your hotel participates in the discount offers.

Information Desk

To help you navigate our hospital, directions can be found at two Information desks located in the main lobby by the hospital entrances. 

Parking

Our main parking garage for visitors is Garage One at the intersection of Forest and Summar Drive. Access to the hospital is provided by a climate-controlled walkway on two of the garage levels. Visitors may also park in the large parking lot in front of the hospital’s main entrance.

Public Restrooms

Please ask your visitors not to use the bathroom in your room. Your bathroom is reserved for your use only in order to protect your health. Public restrooms are located throughout the hospital for your guests.

Vending Machines

Vending machines offering beverages and snacks are located by Subway and Chick-fil-A, as well as across the hall from the cafeteria on the Lower Level.

They are available 24 hours a day, seven days a week.

Virtual Visits

Virtual visitation is available for patients through our Nurse Navigation Department.

For adult patients ages 18 and older:

You may request to have an iPad set up so you can visit with loved ones who cannot come to visit in person. To request a nurse navigator, call 731.693.1312 Monday through Friday from 9:30 a.m. to 3:30 p.m., or ask your nurse.

Visitation Policy

Hours:

Monday – Friday: 5:00 a.m. – 8:00 p.m.

Weekends: 7:00 a.m. – 8:00 p.m.

• Patients may have up to two visitors in the room at a time.
• All visitors will go through a screening process upon entry where proof of ID will be required. Please have a driver’s license or other photo ID readily available.
• Children age 12 and under may not visit the ICU or Labor and Delivery without prior approval from a member of the healthcare team.
• If you leave after visiting hours, you may not return until visitation begins the following day.
• COVID-19 patients may have one designated adult visitor.