Our Commitment to Care

Your Patient Experience Matters to Us

How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.

During Your Stay

Please speak with your nurse or the nursing director on your floor if you have questions or concerns about your care. If you feel that your issue or concern is not resolved, you may contact our Patient Relations office. To reach this office, dial ext. 16184 from your bedside phone or 731.541.6184 from an outside line. A patient representative is available Monday through Friday, 8:00 a.m. to 4:30 p.m. Any other time you may dial 0 from your bedside phone and tell the operator your concern to be directed appropriately.



Patient Relations can answer questions, pass on compliments, help with problems, and communicate your complaints and grievances to the appropriate management. 



Note: We do not process grievances from patient experiences that happened over a year ago.

Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key care topics such as:



• doctor and nurse communication
• medicine and discharge information
• staff responsiveness
• overall quality of the hospital environment

If you’re selected to receive this brief survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our Ethics Committee can help your team of support people make difficult decisions. Requests for an ethics consult can be made by a patient, family member, nurse, physician or any other staff member. For more information or to request a consult, call our Medical Affairs office at ext. 16450.